30-Day Window
Return requests must be submitted within 30 days of the delivery date.
ATLASSTOCK CUSTOMER CARE
Return & Refund Policy.
At ATLASSTOCK, we are committed to providing authentic, high-quality collectible coins and a reliable shopping experience for every customer.
30-day return window
7-day damage reporting
Secure refund review
RETURN OVERVIEW
A clear process from request to resolution.
Eligible items may be returned within 30 days of delivery when they remain unused, complete and in their original protective packaging.
Every return is reviewed carefully to protect customers, collectors and the integrity of the products offered by ATLASSTOCK.
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ATLASSTOCK — Clear returns, dependable support.
Original Condition
Items must remain unused, complete and protected in their original packaging.
Return Review
Returned products are inspected before a refund or replacement is approved.
Customer Support
Our support team is available to guide customers through each step.
RETURN ELIGIBILITY
30-Day Return Policy
We accept returns within 30 days of the delivery date. To qualify for a return, items must:
Be in their original, unused condition
Remain in the original packaging or protective holder
Include original accessories, certificates or documentation, when applicable
Be accompanied by proof of purchase
PRODUCT INTEGRITY
Non-returnable items.
For the protection of collectors and the integrity of our products, the following items are not eligible for return:
01Coins removed from sealed packaging or protective capsules
02Items damaged, altered, cleaned or mishandled after delivery
03Customized or special-order products
04Final-sale or clearance items
REPORT WITHIN 7 DAYS
Damaged, defective or incorrect orders.
If your order arrives damaged, defective or differs from what you purchased, please contact us within 7 days of delivery.
PLEASE PROVIDE
01Your order number
02Clear photos of the item received
03Photos of the shipping packaging, when applicable
After review, we will arrange a replacement, exchange or refund when appropriate.
REFUND PROCESS
Inspection before approval.
Once your returned item has been received and inspected,
we will notify you about the status of your refund.
PROCESSING TIME
5–10 business days.
Approved refunds are issued to the original payment method.
Processing times may vary by financial institution.
RETURN SHIPPING
Responsibility depends on the reason.
ATLASSTOCK covers return shipping when the return results from our error
or a defective product. Customers cover shipping for other approved returns.
BEFORE DISPATCH
Order Cancellation
Orders may be canceled before they are processed for shipment. Once an order has shipped, it cannot be canceled and will be subject to our standard return policy.
ATLASSTOCK
RETURN & REFUND POLICY