Return & Refund Policy

At Atlasstock, we are committed to providing authentic products from trusted and established brands, together with a secure, transparent, and dependable shopping experience.

30-Day Return Policy

We accept eligible returns within 30 days of the delivery date. To qualify for a return, the item must:

• Be unworn, unused, and in its original condition.
• Remain in its original packaging.
• Include all original tags, labels, accessories, and documentation, where applicable.
• Be free from stains, odors, damage, washing, alterations, or other signs of use.
• Be accompanied by valid proof of purchase.

For footwear, the product should be tried on indoors and returned in its original condition and packaging.

Non-Returnable Items

For hygiene, quality-control, and product-integrity reasons, the following items are generally not eligible for return:

• Items that have been worn, washed, altered, or damaged after delivery.
• Products with removed or damaged original tags or labels.
• Items returned without their original packaging, where packaging is required for the product.
• Customized, personalized, or special-order products.
• Final sale or clearance items, unless otherwise required by applicable law.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, incomplete, or different from the product you purchased, please contact Atlasstock within 7 days of delivery.

To help us review your request promptly, please provide:

• Your order number.
• Clear photographs of the product received.
• Photographs showing the issue or damage.
• Photographs of the shipping packaging and label, where applicable.
• A brief description of the problem.

After reviewing the request, we may arrange a replacement, exchange, or refund, as appropriate.

Refund Process

Once your returned item has been received and inspected, we will notify you whether your return has been approved.

Approved refunds will be issued to the original payment method within 5–10 business days. Additional processing time may be required by your bank, card issuer, or payment provider.

Original shipping charges are generally non-refundable unless the return is caused by an error made by Atlasstock, an incorrect item being shipped, or a defective product.

Return Shipping

If the return is caused by an incorrect, damaged, or defective item sent by Atlasstock, we will cover the approved return shipping costs.

For other eligible returns, the customer is responsible for return shipping expenses unless otherwise stated.

We recommend using a trackable shipping service when returning an item. Atlasstock is not responsible for returned packages that are lost or damaged in transit when the customer is responsible for arranging the return shipment.

Order Cancellation

Orders may be canceled before they have been processed for shipment.

Once an order has been processed or shipped, cancellation may no longer be possible and the order will be handled according to this Return & Refund Policy.

Exchanges

Eligible products may be exchanged for another size or available variant, subject to product availability.

If the requested replacement is unavailable, Atlasstock may offer a refund or another appropriate solution.

Authenticity

Atlasstock is committed to offering authentic products sourced from trusted and established brands and suppliers.

Customers should retain original product tags, packaging, receipts, and other documentation until they are satisfied with their purchase and the applicable return period has expired.

Contact Us

For questions about returns, refunds, exchanges, or order issues, please contact the Atlasstock customer support team through our website and include your order number.

We appreciate your trust in Atlasstock and remain committed to providing authentic products and a reliable shopping experience.