Shipping policy

Shipping Policy

At Atlasstock, we are committed to providing a secure, reliable, and professional shipping experience for every customer.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

Processing times may be extended during periods of high order volume, promotional events, or circumstances beyond our reasonable control.

Estimated Delivery Time

Our standard estimated delivery time is:

7–15 business days

Delivery times are estimates only and may vary depending on:

  • Shipping destination.
  • Carrier operations.
  • Customs clearance for international shipments.
  • Weather conditions.
  • Public holidays.
  • Unexpected transportation or logistical delays.

Atlasstock cannot guarantee an exact delivery date.

Shipping Rates

Shipping costs are calculated at checkout based on:

  • Delivery destination.
  • Package weight and value.
  • Selected shipping method.
  • Applicable carrier fees.

From time to time, Atlasstock may offer free shipping promotions on qualifying orders. Promotional terms and eligibility requirements may vary.

Order Tracking

Tracking information will be provided once your order has been dispatched.

Please allow up to 24–48 hours for tracking updates to appear after receiving your shipping confirmation.

Customers are responsible for monitoring tracking information and ensuring that someone is available to receive the package where required.

Shipping Address

Customers are responsible for providing complete and accurate shipping information at checkout.

Please review your address carefully before submitting an order.

Atlasstock is not responsible for delays, failed deliveries, additional charges, or lost packages caused by:

  • Incorrect or incomplete addresses.
  • Missing apartment, suite, or unit numbers.
  • Invalid postal codes.
  • Address changes requested after shipment.
  • Customer refusal or failure to accept delivery.

Address changes cannot be guaranteed after an order has entered processing.

Lost or Delayed Shipments

Atlasstock works with trusted shipping carriers, but delays may occasionally occur due to circumstances outside our control.

If your order has not arrived within the expected delivery timeframe, please contact our customer support team and provide your order number.

We will work with the carrier to help locate the package and provide assistance where possible.

Carrier investigations may require additional processing time, and Atlasstock cannot issue a replacement or refund until the investigation has been completed where applicable.

Damaged Packages

If your order arrives damaged, please contact Atlasstock within 7 days of delivery.

To help us review your claim, please provide:

  • Your order number.
  • Clear photos of the damaged item.
  • Photos of the internal and external shipping packaging.
  • A photo of the shipping label.
  • A brief description of the damage.

Please retain all packaging materials until the claim has been resolved.

After reviewing the claim, Atlasstock may provide a replacement, refund, or other appropriate resolution.

International Shipping

International orders may be subject to:

  • Customs inspections.
  • Import duties.
  • Taxes.
  • Brokerage fees.
  • Local handling charges.

These charges are determined by the destination country and are the responsibility of the customer unless otherwise stated at checkout.

Customs delays are outside Atlasstock’s control and do not automatically qualify an order for cancellation or refund.

Refused or Undeliverable Packages

Packages returned because of an incorrect address, refusal of delivery, failed delivery attempts, or unpaid customs charges may be subject to:

  • Return shipping fees.
  • Carrier charges.
  • Handling costs.
  • Reshipment fees.

These expenses may be deducted from any eligible refund.

Contact Us

For questions about shipping, tracking, delivery, or your order status, please contact the Atlasstock customer support team through our website and include your order number.

Thank you for choosing Atlasstock.